FAQ

We’re here to make shopping with Modern Family Den easy and stress free. We know families are busy, so we kept this simple. Below are quick answers about shipping, returns, cancellations, and support. 

If you don’t see your question, just reach out and we’ll take care of you.

When will my order arrive?

Most orders are delivered within 7-10 business days, which includes processing and shipping time. You’ll receive a tracking number once your order ships.

Is shipping really free?

Yes. All U.S. orders ship free, with no minimum purchase required.

Where is Modern Family Den located?

We’re a U.S. based online only brand allowing us to focus on quality products and direct support for families.

What should I do if my order arrives damaged or incorrect?

Please contact us within 30 days of delivery. If your item is damaged, defective, or incorrect, we’ll replace it or issue a refund at no cost to you.

Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase. After that, the order may already be in processing or shipped.

When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 5-7 business days. Timing may vary depending on your bank or payment provider.

Do you ship outside the United States?

At this time, we only ship within the United States.

Do you have a physical store?

No. Modern Family Den operates exclusively online, which helps us keep prices fair and service personal.

How can I contact customer support?

We’re always happy to help.

📧 Email: info@modernfamilyden.com
📞 Phone: +1 (463) 208-4797
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 1-2 business days.