Shipping policy

Shipping Policy

We know families need clear expectations. Here’s the simple version:

·       Currency: USD

·       We currently ship within the United States only.

·       Orders placed before 5:00 PM (EST), Monday–Friday are usually processed the same or next business day.

·       Processing takes 1–2 business days, and delivery typically takes 5-7 business days total.

·       Shipping is free on all U.S. orders no minimum required.

·       Once your order ships, we’ll email you a tracking number so you can follow it the whole way.

·       If anything goes wrong (delay, lost package, damage), reach out and we’ll help.

Simple, Reliable Shipping for Families

At Modern Family Den, we know families rely on timely, dependable deliveries. That’s why we keep our shipping process straightforward and transparent.

Where We Ship

We currently ship within the United States only.

Order Processing

·       Order Cutoff Time: 5:00 PM (EST), Monday–Friday

·       Orders placed after the cutoff or on weekends/holidays will be processed the next business day

·       Processing Time: 1-2 business days (Monday–Friday)

Once your order is processed, it is prepared for shipment and handed off to one of our trusted carriers.

Estimated Delivery Time

·       Total Estimated Delivery: 5-7 business days from the date your order is placed

Delivery times are estimates and may vary due to carrier delays, weather, or high-volume shipping periods.

Shipping Costs

·       Free Standard Shipping on all U.S. orders

·       No minimum purchase required

Shipping Carriers

We ship orders using reliable national carriers, including:

·       USPS

·       UPS

·       FedEx

Carrier selection is based on location and delivery efficiency.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.
You can follow your shipment at any time through our Order Tracking page.

Delivery Issues & Support

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. Our support team will work with the carrier to resolve the issue quickly and fairly.

Please note: We are not responsible for delivery issues caused by incorrect addresses entered at checkout.

Questions or Need Help?

We’re here to support you.

Contact Information

Modern Family Den
📍 5400 E 500 S, Whitestown, IN 46075, USA
📧 info@modernfamilyden.com
📞 +1 (463) 208-4797
Customer Support: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We will get back to you within 24 hours.