At Modern Family Den, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process. Simply follow these steps below:
- Contact Us: Email our team within 30 days at info@modernfamilyden.com with your order number and reason for the return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
If you have any further questions regarding the Returns and Refunds process please give us a call, we're happy to help. We can be reached at the phone number below.
Phone: +1 (463) 208-4797
Customer Support: Monday–Friday
9:00 AM – 5:00 PM (EST)
We aim to respond within 1–2 business days.