
Why Choose Modern Family Den?
Little Moments, Big Memories
Our family essentials are made for everyday outings, new toys, and all the small celebrations in between, helping parents and their little ones enjoy each milestone with ease.
Comfort You Can Hold Onto
Soft, timeless companions designed for cuddles, play, and quiet moments, giving children a cozy sense of comfort while families create memories that last.
Planned with Care, Lived at Ease
Providing essentials, resources, and gentle support at every step often before they’re even needed.
FAQ
What strollers does the Grab-N-Go Cup Caddy fit?
What strollers does the Grab-N-Go Cup Caddy fit?
The Grab-N-Go Cup Caddy is designed as a universal style holder that attaches to most stroller handles or frames with a round or horizontal bar within a diameter of 0.55 inches to 1.7 inches.
For best results, ensure the bar is stable, not padded too thickly, and that the clamp can close securely before use.
If you need further assistance you can reach us anytime through the Contact page on our website.
What types of cups or bottles can it hold?
What types of cups or bottles can it hold?
The main compartment is intended for standard cups, baby bottles, or travel mugs.
Open-top drinks should be used with care, as rough terrain or sudden movements may cause spills.
How do I install and clean the Grab-N-Go Cup Caddy?
How do I install and clean the Grab-N-Go Cup Caddy?
To install, open the clamp, position it on a flat, stable section of the stroller handle or frame, and tighten until secure while checking that it does not slide or wobble before use.
For cleaning, wipe the cup caddy with a damp cloth and allow it to dry completely before reattaching or storing.
If any uncertainty remains, please contact us through our Contact page or at info@modernfamilyden.com.
What is your return and refund policy?
What is your return and refund policy?
Most new, unused items in their original condition and packaging can be returned within 30 days of delivery, subject to the terms outlined in our policy.
Defective, damaged, or incorrect items may be eligible for a replacement or refund at no cost, while change-of-mind returns may require the customer to cover return shipping.
For full details, please see our Refund & Returns Policy on our website.
If you have questions about whether your order qualifies, please contact us through our Contact page or email info@modernfamilyden.com.
How do I start a return or exchange?
How do I start a return or exchange?
To request a return or exchange, please contact us with your order number, item details, and reason for the return. Our team will review your request and, if eligible, provide instructions and the appropriate return address.
You can reach us via the Contact page or by emailing info@modernfamilyden.com.
For full information on eligibility, timelines, and conditions, please review our Refund & Returns Policy.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
For defective, damaged, or incorrect items, return shipping is typically covered at no cost to the customer. For change of mind returns (such as wrong size ordered, item no longer wanted, or similar reasons), the customer is generally responsible for the actual cost of return shipping, and original shipping costs are non-refundable.
Please refer to our Refund & Returns Policy for exact terms. If you’re unsure which category your situation falls into, contact us via our Contact page or at info@modernfamilyden.com.
How long does shipping take?
How long does shipping take?
Processing takes 1–2 business days, and delivery typically takes 7–10 business days total, depending on the shipping method and destination.
During holidays or peak periods, processing and delivery times may be slightly longer.
You can find the most up to date information on processing and transit times in our Shipping Policy.
If you have questions about an existing order, please reach out via our Contact page or email info@modernfamilyden.com.
Do you offer international shipping?
Do you offer international shipping?
We currently ship within the United States only.
For a complete overview please review our Shipping Policy.
If you have additional questions, contact us through our Contact page or at info@modernfamilyden.com.
How can I track my order?
How can I track my order?
We ship orders using reliable national carriers, including:
- USPS
- UPS
- FedEx
Carrier selection is based on location and delivery efficiency.
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery.
If you have not received tracking information within the expected processing window, please check your spam/junk folder or reach out to us via our Contact page or at info@modernfamilyden.com.
For more details on shipping and tracking see our Shipping Policy.
How do I contact customer support?
How do I contact customer support?
You can contact Modern Family Den customer support using the information below:
Email: info@modernfamilyden.com
Phone: +1 (463) 208-4797
Customer support hours: Monday–Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1-2 business days.
You can also reach us anytime through the Contact page on our website.